Frequently Asked Questions

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technicalsupport@welchallynhome.com

Understanding Blood Pressure

When your heart beats, it pushes blood out through your arteries. Blood pressure measures how hard blood is pumped out against the arteries. When this force is too high, it causes the arteries to get stretched and damaged by:

  • Weakened vessels—Vessels get stretched by high forces of pumping blood, which can result in weak spots. The weak spots can open and cause stroke or aneurysms.
  • Scarred vessels—Weak vessels can tear and produce scars. The scars can catch blood clots or pieces of cholesterol, resulting in stroke or heart attack.
  • Blood clots—Blood can get trapped on scar tissue or weak spots in the vessels and form a clot. Clots can cause heart attacks or strokes if they break off and block a blood vessel.
  • Plaque Build-up—Cholesterol can form plaque in areas where blood vessels are damaged. The heart has to work harder to push blood past the areas with plaque. If the plaque breaks off, it can cause heart attack or stroke.
  • Blocked arteries—Build-up of cholesterol plaques and blood clots narrow arteries and prevent blood with oxygen from getting to organs, causing damage over time.
  • More work for the heart—As vessels become weak and narrow, the heart has to work harder to pump blood to all the right places. This can result in even higher blood pressure and damage to the heart itself.

Without treatment, high blood pressure can lead to heart attack, stroke, heart failure, and kidney failure.

Your systolic blood pressure (the top number) measures the pressure on your arteries as your heart beats. Your diastolic pressure (the bottom number) measures the pressure on your arteries between heartbeats as the heart fills back up with blood.

Normal blood pressure for adults age 20 and over is 120/80 mmHg. That means the systolic blood pressure is 120 or less and the diastolic blood pressure is 80 or less.

Doctors usually pay more attention to the systolic reading (top number) as a major risk factor for heart disease.

Changes to your lifestyle can help reduce blood pressure without medications. Positive changes include:

  • Follow a heart-healthy diet, including lots of fruits and vegetables and limited intake of salt
  • Exercise regularly
  • Maintain a healthy weight
  • Control stress
  • Don’t smoke
  • Reduce alcohol intake

Even after making these lifestyle changes, some people will still need to take medications to lower their blood pressure. Make sure you take all medications as prescribed by your doctor.

The same medication, or combination of medications, doesn’t work for everyone. First:

  • Make sure you are taking your medication as your doctor prescribed, including taking medications at the right time and in the right dosage.
  • Some medications and supplements can elevate blood pressure, including diet pills, stimulants, and some painkillers. Make sure your doctor knows all of the medications you are taking, including non-prescription medications and other supplements.
  • Lifestyle changes can help to reduce blood pressure.

If you are still having high blood pressure readings, see your doctor for a change to your treatment plan.

It is normal for blood pressure to vary over time. It can be temporarily affected by stress, emotions, food, medications, and activity level.

Since your blood pressure can vary throughout the day, home blood pressure monitoring can help give your doctor a better idea of how your blood pressure changes throughout the day. Repeated home readings provide a better picture of how your cardiovascular system is working than just one reading taken in the doctor’s office.

There are many reasons your blood pressure reading may be different in the doctor’s office. It is important you are using a good home blood pressure monitor.

Additionally, some people have a condition called “white-coat hypertension” where anxiety in the doctor’s office may cause false high readings. Other people may have “masked hypertension” where they have normal readings in the doctor’s office, but have high readings at home.

Home monitoring can help get more accurate readings in people with white-coat and masked hypertension and help these people get the right treatment for their blood pressure.

Oscillometric (automated) blood pressure monitors use a sensor within the cuff to detect blood pressure. These cuffs automatically inflate and deflate to reduce blood flow while the sensor monitors pulse waves in the vessels of the arm.

The American Heart Association recommends home monitoring using automatic, upper-arm blood pressure monitors. Monitors for the finger and wrist are not recommended because their readings are not as reliable.

 

Your Home Monitoring Device

The Welch Allyn Home Blood Pressure Monitor has been designed specifically for ease of use and accuracy when measuring your blood pressure in the comfort of your home. Using it with the free Welch Allyn Home App, and pairing it with your smart device, means it’s also easy to record and track your measurements. If your doctor is participating in the Welch Allyn Home Hypertension Program, it’s even easy to automatically share your blood pressure measurements with your doctor’s office.

With the Welch Allyn Home Blood Pressure Monitor, it takes about 20 seconds to get an accurate reading. It’s the fastest home blood pressure device on the market1, providing you with a quick and comfortable experience.

SureBP technology is an advanced, proprietary technology that obtains a blood pressure reading during the inflation cycle (as the cuff pumps up), allowing for a faster and more comfortable reading. If on inflation the device is unable to determine a blood pressure due to excessive movement or an arrhythmia, it will inflate the cuff to a slightly higher pressure, then measure the blood pressure while deflating the cuff. The result is an accurate measurement with less chance of a reading failure.

Some insurance companies will cover the purchase price. Contact your insurance provider to learn more.

Yes, additional cuffs and an AC adapter are available here.

A printed copy of the blood pressure monitor instruction manual is included in the box with your device. Downloadable PDF files for your monitor and the app are also provided in the Support section of this website.

Registration can be completed online here.

Selecting and Using the Proper-Sized Cuff

Your blood pressure measurement will not be as accurate if the cuff is too loose or too tight. It should be comfortably snug around your upper arm, and you should be able to fit two fingers between the cuff and your arm.

Many people will use the standard size cuff. It’s important, though, to determine the correct cuff size for the most accurate blood pressure measurement. To do so, use a cloth tape measure and place it on your upper arm (between your elbow and your shoulder). Evenly wrap the tape around the circumference of your upper arm. The tape should be secure—not too loose, but not too tight. Choose the cuff size based on your measurement: Extra Small (5.9-9.4 in., 15-24 cm), Standard Wide (8.75-16.5 in., 22-42 cm), or Extra Large (15.7-21.2 in., 40-54 cm).

Simply follow these instructions:

  1. Remove any clothing from your arm.
  2. Put your arm through the cuff loop. The bottom of the cuff should be about one inch above your elbow.
  3. Rotate your arm so your palm is facing up.
  4. Adjust the cuff so the tube runs down the center of your arm, then secure it so it stays in place. You should be able to fit two fingers between the cuff and your arm.

Welch Allyn Home Best Practices for Taking Accurate Blood Pressure Readings poster (PDF)

Measuring Your Blood Pressure

A quick reference guide is included with your Welch Allyn Home Blood Pressure Monitor. You’ll also find a helpful how-to video in the Support section of this website. You can even link to this video from within the free downloadable app.

There are several factors that can cause an inaccurate measurement. They include:

  • Poor cuff position
  • Cuff that is too loose or too tight
  • Cuff applied over clothing rather than on a bare upper arm
  • Taking a measurement within 1 hour of eating or drinking
  • Taking a measurement within 20 minutes of taking a bath
  • Being in a cold environment
  • Taking a measurement immediately after smoking or drinking caffeinated beverages
  • Taking a measurement while talking or moving your fingers
  • Taking a measurement when you need to urinate
  • Taking measurements in rapid succession

These steps will help ensure a more accurate and reliable reading:

  • Proper cuff position on the upper arm
  • Proper cuff tightness
  • No clothing under the cuff or restricting circulation above the cuff
  • Proper posture: feet flat on the floor, back straight, legs uncrossed, arm resting on a flat surface, upper arm at heart level
  • Relaxing or sitting still for 5 minutes after positioning the cuff and before taking a blood pressure measurement
  • Sitting still during measurement
  • Not talking during measurement
  • Waiting at least 3 minutes between measurements

You should not exercise while measuring your blood pressure. In fact, it’s recommended to avoid exercising, eating, consuming alcoholic or caffeinated beverages, smoking, or bathing for at least 30 minutes before a measurement. You’re also advised to rest for 5 minutes before starting a measurement for an accurate reading.

The frequency of measurement will vary according to individual needs and circumstances. Your doctor is the best person to answer this question, especially if you’ve been encouraged to do home blood pressure monitoring because you have hypertension. *

* Taking blood pressure measurements too frequently could disrupt blood circulation and cause injuries.

Measuring Your Weight

A user manual is included with your Welch Allyn Home Blood Pressure Scale. You’ll also find a helpful how-to video in the Support section of this website. You can even link to this video from within the free downloadable app.

Pairing the Device and Using the App

In addition to instructions provided with your device, there’s a helpful how-to video that provides step-by-step instructions. It’s included in the Support section of this website. You can also link to it from within the Welch Allyn Home App.

No, you do not lose your readings. The next time you have the app open and take a reading on your Blood Pressure Monitor or with your Scale, previous readings will be sent along with the newest readings.

In addition to instructions provided with your device, there’s a helpful how-to video that provides step-by-step instructions. It’s included in the Support section of this website. You can also link to it from within the Welch Allyn Home App.

No, you do not lose your readings. The next time you have the app open and take a reading on your blood pressure monitor, previous readings will be sent along with the newest readings.

The app is free! It can be downloaded from Google Play™ or the App Store®.
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Google Play and the Google Play logo are trademarks of Google Inc.

Visit Google Play™ or the App Store®. Simply search for “Welch Allyn”. Select the Welch Allyn Home App and start the installation. (Be sure to have your Google™ or iTunes™ password handy, just in case.)

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Google Play and the Google Play logo are trademarks of Google Inc.

There are two ways to create an account. Either your doctor can create your account for you, or you can create your own by touching the “Create account” link on the login page of the app and entering the required information.

Once your account has been created, you should receive an email with a temporary password.

Simply enter your email address and temporary password on the app home screen, then select login. Review and agree to the terms and conditions to continue, then follow the instructions to change your password to something that will be easy for you to remember.

  1. Unpack your device and install the batteries.
  2. On your smart device, open Settings and turn on Bluetooth.
  3. Launch Welch Allyn Home and log in.

Note: If you are launching the application for the first time, complete these steps:

  • Enter your email address and temporary password (if known)
  • Review Terms and conditions and touch Agree
  • Change your password
  • Enter profile information
  1. In the Add a device screen, touch I have a blood pressure device.
  2. Press AND HOLD the power button on the blood pressure monitor for 2 seconds to pair the device. A “Device found!” message will appear on your smart device.
  3. Rename the device or leave as is, and then touch Save. An “All set!” message will appear if pairing was successful. If you want to add a device later, you can do so in the Settings menu.

That’s it! If you need it, there’s an instructional video on how to pair your device in the Support section of this website.

  1. Unpack your scale and install the batteries.
  2. On your smartphone, open Settings and turn on Bluetooth.

On your smartphone, open Settings and turn on Bluetooth.3. Launch Welch Allyn Home and log in.

Note: If you are launching the application for the first time, complete these steps:

  • Enter your email address and temporary password
  • Review Terms and conditions and touch Agree
  • Change your password
  • Enter profile information
  • Select measurements and set goals
  1. In the Add a device screen, touch I have a weight scale
  2. Press the power button on the back once, then press AND HOLD the power button for 2 seconds to pair the device. A “Device found!” message will appear on your phone.
  3. Rename the device or leave as is, and then touch Save.
  4. In the Add a device screen, touch Done adding devices. If you want to add a device later, you can do so in the Settings menu.

An “All set!” message will appear. Touch Start now! to take a reading.

That’s it! If you need it, there’s an instructional video on how to pair your device in the Support section of this website.

The Welch Allyn Home App runs on both Android and iOS devices. In order to download the app and set-up an account, we recommend the following:

Android device

  • Android OS version 4.4, 5.0, 5.1, 5.1.1, and 6.0.1
  • Bluetooth 4.0 or later
  • Internet connection
  • Email account

iOS device

  • iOS version 9.3.5
  • Bluetooth 4.0
  • Internet connection
  • Email account

Sharing Your Readings

If your doctor is participating in the Welch Allyn Home Hypertension Program, and you’ve taken the steps to get connected with your doctor, your results will be shared automatically. Otherwise, you’ll need to provide your results through an email, phone call, or visit to your doctor’s office.

Once your doctor has registered you in their clinical portal, they can create your account for you using your email address and name. Or, you can download the app and touch the Create account link on the login page of the app and enter in the required information. After either one of these steps, you’ll receive an email with a temporary login. Use this to log in to create your own password.

Once you have your app account set up, you should see an invite in the app to connect to your doctor. Accept the request and your readings will wirelessly link between your paired home monitor and your doctor.

Yes, as long as you’ve taken the steps outlined above, your readings will automatically be sent through the app to your doctor. You’ll need to make sure the smartphone you’re using is turned on, the app is open, and you’re connected via your mobile data or Wi-Fi®.  Also, your smartphone can be no further than 30 feet away from your Welch Allyn Home Blood Pressure Monitor or Scale to transmit your readings.

Once you have your app account set up, you should see an invite in the app to connect to your doctor. Accept the request and your readings will wirelessly link between your paired home monitor and your doctor.

Yes, as long as you’ve taken the steps outlined above, your readings will automatically be sent through the app to your doctor. You’ll need to make sure the smart device you’re using (smartphone or tablet) is turned on, the app is open, and you’re connected via your mobile data or Wi-Fi.  Also, your smartphone or tablet can be no further than 30 feet away from your Welch Allyn Home Blood Pressure Monitor to transmit your readings.

Power Source, Cleaning, and Troubleshooting

You can use batteries (included with your device) or purchase an AC adapter on this website in the Products section.

Yes, batteries are the only way to power the Welch Allyn Home Scale.

When necessary, you can clean your monitor with 70% isopropyl alcohol or a solution made of 10% chlorine bleach and 90% water. If necessary, you may wipe the cuff with a soft, damp cloth. Be sure not to use rough or abrasive materials so you don’t mar the surface or otherwise damage the monitor.

The Welch Allyn Home Blood Pressure Monitor comes with a two-year warranty. The cuff comes with a one-year warranty.

The Welch Allyn Home Scale comes with a two-year warranty.

For repair or other technical inquiries, please contact our customer service personnel at 1-800 856-4605.

For repair or other technical inquiries, please contact our customer service personnel at 1.800.856.4605 or send an email with your question to technicalsupport@welchallynhome.com.

In the blood pressure monitor instruction manual, you’ll find a section on the different types of error messages you might encounter and solutions to correct them. Try retaking your reading after you have corrected the issue. If you still have questions or problems, please call our customer service at 1.800.856.4605 or send an email with your question to technicalsupport@welchallynhome.com.

1 Welch Allyn. Home blood pressure monitor motion tolerance clinical study-research summary. Manuscript, August 2016.